Step-by-Step Guide To Fix The 'Saving Paused' Issue In Canva

If you ever come across the ‘Save Paused’ error while working on your Canva designs, you know how frustrating it can be if it persists. Here in this article on TurnitStudio, we aim to help you resolve this issue quickly and easily. Follow our step-by-step instructions to troubleshoot and fix the ‘Save Paused’ problem, ensuring seamless saving and sharing of your beautiful designs.

Understanding the Causes of the 'Save Paused' Issue

The first step in resolving the ‘Save Paused’ issue in Canva is to understand its possible causes. There are several factors that can contribute to this problem, and by identifying the root cause, you’ll be able to apply the appropriate solution.

One common cause of the ‘Save Paused’ issue is a full cache or cookies folder in your browser. These files can accumulate over time and interfere with the smooth functioning of Canva. Clearing your browser cache and cookies can help resolve this issue and improve the performance of Canva.

Another possible cause of the ‘Save Paused’ issue is a poor internet connection. If your internet connection is slow or unstable, it can interrupt the saving process in Canva. Checking your internet connection and ensuring a stable connection is crucial for resolving this issue.

Additionally, outdated versions of your browser or the file size can also cause the ‘Save Paused’ problem. Updating your browser to the latest version can often fix any bugs or compatibility issues that may be causing the problem.

Step 1: Clearing Browser Cache and Cookies

To start troubleshooting the ‘Save Paused’ issue, the first step is to clear your browser cache and cookies. This will remove any stored files or data that may be causing conflicts with Canva. Here’s how you can do it:

Open your browser’s settings menu by clicking on the three dots or lines in the top-right corner of the window.
Select the “Settings” option from the drop-down menu.
In the settings menu, locate the “Privacy and Security” section.
Look for the “Clear Browsing Data” or similar option and click on it.
In the pop-up window, make sure the checkboxes for “Cookies and other site data” and “Cached images and files” are selected.
Choose the time range for which you want to clear the data. Selecting “All time” is recommended for a thorough cleanup.
Click on the “Clear Data” or similar button to start the process.
Once the process is complete, restart your browser and try using Canva again.

By clearing your browser cache and cookies, you remove any potential conflicts that may be causing the ‘Save Paused’ issue in Canva. This simple step can often resolve the problem and allow you to save your designs without interruptions.

Step 2: Checking Internet Connection and Canva Server Status

Another important aspect to consider when troubleshooting the ‘Save Paused’ issue in Canva is your internet connection. A poor or unstable internet connection can disrupt the saving process and cause the issue to occur. To check your internet connection and Canva server status, follow these steps:

Open a new tab in your browser and try loading a different website to see if it loads quickly and without any issues. This will help determine if the problem lies with your internet connection.
If other websites load slowly or show errors, there may be an issue with your internet service provider or network. Contact your internet service provider for assistance in resolving the issue.
If other websites load fine but Canva still shows the ‘Save Paused’ issue, visit the Canva Status page (status.canva.com) to check if there are any reported outages or service disruptions. If there are, you may need to wait until the issue is resolved on Canva’s end.

By ensuring a stable internet connection and checking the Canva server status, you can rule out any external factors that may be causing the ‘Save Paused’ issue. If the problem persists, proceed to the next step.

Step 3: Reducing File Size

Large file sizes can sometimes cause delays in saving, especially if your design contains many elements or high-resolution images.

To reduce the file size:

- Remove any unnecessary elements or duplicates from your design.
- Compress images before uploading them to Canva.
- Consider splitting large designs into multiple smaller files if feasible.

Step 4: Updating Browser to the Latest Version

Outdated software versions can often lead to compatibility issues and bugs, which can in turn cause the ‘Save Paused’ problem in Canva. Also Canva is optimized to work best with certain browsers, such as Google Chrome, Mozilla Firefox, and Safari.

Ensure that you are using the latest version of a supported browser to avoid compatibility issues. If you’re using an outdated or unsupported browser, consider switching to a recommended one.

Each browser has a different method for updating, so refer to the official documentation or support pages for your specific browser. Here’s how you can update popular web browsers:

Google Chrome:

Open Google Chrome on your computer.
Click on the three vertical dots in the top-right corner to open the Chrome menu.
Hover over “Help” in the menu, then select “About Google Chrome.”
Chrome will automatically check for updates and download them if available.
Once the updates are downloaded, click on “Relaunch” to restart Chrome and apply the updates.

Mozilla Firefox:

Open Mozilla Firefox on your computer.
Click on the three horizontal lines in the top-right corner to open the Firefox menu.
Click on “Help” in the menu, then select “About Firefox.”
Firefox will automatically check for updates and download them if available.
Once the updates are downloaded, click on “Restart to Update Firefox” to apply the updates.

Microsoft Edge (Windows 10 and newer):

Open Microsoft Edge on your computer.
Click on the three horizontal dots in the top-right corner to open the Edge menu.
Scroll down and click on “Settings.”
In the Settings menu, click on “About Microsoft Edge” on the left sidebar.
Edge will automatically check for updates and download them if available.
Once the updates are downloaded, click on “Restart” to apply the updates.

Apple Safari (macOS):

Open the App Store on your Mac.
Click on the “Updates” tab at the top of the App Store window.
If there is an update available for Safari, you will see it listed here along with other available updates.
Click on the “Update” button next to Safari to download and install the update.

Following these steps will ensure that your browser is up to date

Step 5: Checking for Conflicting Browser Extensions or Plugins

Sometimes, conflicting browser extensions or plugins can interfere with the proper functioning of Canva and lead to the ‘Save Paused’ issue. To check for any conflicting extensions or plugins, follow these steps:

Open your browser’s settings menu by clicking on the three dots or lines in the top-right corner of the window.
Select the “Extensions” or “Plugins” option from the drop-down menu.
In the extensions or plugins menu, disable all extensions or plugins by toggling them off.
Restart your browser and try using Canva again to see if the ‘Save Paused’ issue is resolved.
If the issue is resolved, enable the extensions or plugins one by one, testing Canva after each enablement, to identify the conflicting one. Once you’ve identified the conflicting extension or plugin, remove or disable it permanently.

By disabling conflicting browser extensions or plugins, you eliminate any potential conflicts that may be causing the ‘Save Paused’ issue in Canva. This step can help you pinpoint the specific extension or plugin that is causing the problem and remove it from your browser.

Step 6: Troubleshooting Common Canva Errors

If none of the previous steps have resolved the ‘Save Paused’ issue in Canva, there may be other underlying problems causing the error. Here are some additional troubleshooting steps you can try:

Log out of your Canva account and then log back in.
Try accessing Canva from a different browser or device to see if the issue persists.
Contact Canva support for assistance. They may be able to provide specific guidance or solutions based on your account and the issue you’re experiencing.

It’s important to note that the ‘Save Paused’ issue in Canva can sometimes be caused by temporary server-side problems or bugs that are beyond your control. In such cases, reaching out to Canva support can be helpful, as they can provide further assistance or escalate the issue to their technical team.